Privacy Policy
Your privacy is important to us. This policy explains how Southern Maine Heat Pumps collects, uses, and protects your information.
Last updated: March 11, 2026
Information We Collect
When you use our website or contact us for services, we may collect the following personal information:
- Contact form submissions: Name, email address, phone number, street address, and any details you include in your message.
- Phone calls: When you call us, we may record your phone number and the details of your inquiry for follow-up purposes.
- Service records: Information related to services we perform at your property, including address and equipment details.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and service requests
- Schedule and perform heat pump installation and maintenance services
- Provide estimates and follow up on consultations
- Send appointment reminders and service updates
- Improve our website and customer experience
Analytics and Cookies
Our website uses Google Analytics to understand how visitors interact with our site. Google Analytics collects information such as:
- Pages visited and time spent on each page
- Browser type and device information
- Approximate geographic location (city/region level)
- Referring website or search terms
This data is collected through cookies and is used solely to improve our website. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
We may also use cookies to remember your preferences and improve site functionality. Most web browsers allow you to control cookies through their settings.
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- With equipment manufacturers when required for warranty registration
- With Efficiency Maine or other rebate programs when processing rebate applications on your behalf
- When required by law or to protect our legal rights
Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. Contact form submissions are transmitted securely, and we limit access to personal data to authorized personnel only.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including maintaining service records and warranty information. Contact form submissions are retained for up to 3 years. You may request deletion of your data at any time by contacting us.
Third-Party Links
Our website may contain links to third-party websites such as Google Reviews, Facebook, Instagram, and Yelp. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Children's Privacy
Our website and services are not directed at children under 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
Contact Us
If you have questions about this privacy policy or wish to request deletion of your data, please contact us:
- Phone: (207) 317-1077
- Email: southernmaineheatpumpsllc@gmail.com
- Location: Gorham, ME